Frequently Asked Questions
What is Jesmonite?
Jesmonite is an eco-friendly resin. It is also an acrylic-gypsum composite, which is strong, exhibits high durability, non-toxic and lightweight. Each jesmonite piece is sealed using water and heat resistant varnish to protect it from staining. Please consult the official Jesmonite website for more details.
Are your products nickel free?
Our jewellery is nickel free. However, our keyrings are made out of zinc with nickel plating.
What are the Processing and Shipping times?
Our processing time is usually 3-5 days. Free Standard Shipping within the UK (3-5 business days).
£2.99 for International Standard Shipping and free Standard Shipping for orders over £15 (3-5 business days in Europe and 6-7 business days outside Europe). International orders could be affected by delays. For orders shipped outside the UK, taxes, customs or import duties/fees are the responsibility of the customer and thus would be needed to be paid by the customer. This applies to all European countries due to Brexit.
Fox and Bunny Rise has no control over customs and import duties/fees or their prices as they vary between countries.
Do you ship internationally?
Yes, we do.
Do you offer wholesale prices?
Yes, we do on our Jesmonite Collection. Please fill out the form here and we will get back to you with the wholesale prices as soon as possible.
You can also find us on Faire.
What is your Return Policy?
All returns are free. We accept returns within 14 days of delivery. Please contact us at firstname.lastname@example.org to request a refund.
Incorrect shipping address, what do I do?
You can email us as soon as possible at email@example.com. Please include your name, order number and the correct shipping address for your order. We will update the details for you. Please note that we will only be able to make changes to your shipping address before you receive your shipping confirmation email. After this, we will be unable to change your shipping address. It is customer's resposibility to provide the correct shipping address and therefore Fox and Bunny Rise will not send the replacement products or refund in case of incorrect shipping information.